Return policy

Refund & Return Policy (USA Orders)
By ordering from metropoolsales.com, you agree to these terms governing returns, exchanges, and refunds for US customers.
Key Policies
- 14-Day Returns: Eligible items must be unused, tagged, and in original packaging. Manufacturer-direct items are final sale.
- Process: Contact support@metropoolsales.com . Unauthorized returns are rejected.
- Damages/Wrong Items: Report defects/mistakes immediately upon delivery for evaluation and resolution.
- Exchanges: Limited to damaged, incorrect, or defective items. Contact support to initiate.
- Fees: No restocking fees for returns.
- Refunds: Approved refunds are processed to original payment methods, with bank processing time applied.
- Unused Discounts: No refunds for discounts not applied at checkout; promotions must be used during purchase.
Contact
For questions, email support@metropoolsales.com .
Acknowledgment: Ordering confirms acceptance of these policies, which apply to US orders only.