Shipping policy

Shipping Policy Overview (USA Orders)
This policy applies to US orders, outlining shipping costs, processing times, and procedures. By ordering, you agree to these terms.
Key Details:
- Costs: Calculated at checkout, visible before finalizing orders.
- Timelines:
- Transit: 3–5 business days (Mon–Fri).
- Cut-off: 5 PM EST for same-day processing.
- Handling: 1–2 business days.
- Carriers: Uses UPS, USPS, or FedEx.
- Changes/Cancellations:
- Address updates must be requested within 24 hours of ordering; no changes once shipped.
- Cancellations accepted before dispatch; refer to refund policy for shipped orders.
- Damages: Reject damaged parcels upon delivery or contact customer service if already received.
- Manufacturer Direct Shipping:
- Standard ground service via varying carriers.
- Processing: 1–2 days, with transit times 1–5 days depending on location.
- Tracking sent via email; updates provided for delays.
- International Orders: Separate terms apply (duties, taxes, fees); customers responsible for compliance.
- Support: Contact support@metropoolsales.com.shop for inquiries or issues.
Acknowledgment: Ordering confirms understanding of these policies, which may be updated on the website.